Frequently Asked Questions
Here you’ll find answers to the most important questions about our mobile phones, SIM cards, electricity, and gas offers.
This way, you’ll get informed quickly and can get started right away.
If you live outside of Berlin or in a city far from Berlin, you need to choose a suitable day and visit one of our branches in Berlin in person.
Our location at Sonnenallee 16 is open for you from Monday to Saturday, 9:00 AM to 10:00 PM.
In our other branches, you can reach us Monday to Saturday from 10:30 AM to 7:00 PM.
All branches are closed on Sundays.
Our branch at Sonnenallee 16 is open from Monday to Saturday, 9:00 AM to 10:00 PM.
Our other branches are open from Monday to Saturday, 10:30 AM to 7:00 PM.
All branches are closed on Sundays.
You can contact our Customer Service Center at 0049 30 76767089 to get detailed information about your bill. Alternatively, you can visit one of our branches in Berlin directly to receive comprehensive support from our experienced staff.
As a rule, the company collects the monthly fees after a full month has passed since the contract was signed. If this period has elapsed, you should contact us.
You can reach our Customer Service Center at 0049 30 76767089 for detailed information, or visit one of our branches in Berlin directly to receive comprehensive support from our experienced staff.
There are special conditions that allow you to terminate the contract early under certain circumstances, such as permanent emigration with official deregistration at the relevant registration office, in the event of death, or in other cases that you can learn about by contacting us.
You can reach our Customer Service Center at 0049 30 76767089 for detailed information, or visit one of our branches in Berlin directly to receive comprehensive support from our experienced staff.
Yes, this service is available with us and completely free of charge. We will transfer your current phone number immediately upon signing the contract.
To view the details of your contract, we need some necessary information from you. Please contact our Customer Service Center at 0049 30 76767089 for detailed information, or visit one of our branches in Berlin directly to receive comprehensive support from our experienced staff.
Yes, a staff member will contact you to inform you of the pickup appointment for the device. If, for any reason, this contact is delayed, please get in touch with our Customer Service Center at 0049 30 76767089 for detailed information or visit one of our branches in Berlin directly.
Yes, during a visit to one of our branches, you can request the desired device from one of our specialists. They will provide you with all the details about the suitable offer as well as the pickup appointment.
We have a wide range of offers available for both new and existing customers. Please visit one of our branches in Berlin so that we can create the suitable offer for you.
Unfortunately, we currently do not offer an online application service or shipping. Offers can only be applied for in person at one of our Berlin branches.
It is also not possible for someone else to sign the contract on your behalf. Personal presence is required for contract signing.
We have a wide range of offers available for both new and existing customers. You can contact our Customer Service Center at 0049 30 76767089 for detailed advice on the offers, or visit one of our branches in Berlin directly to receive consultation from our experienced staff.
Important note: Make sure that there are sufficient funds in your bank account before the monthly fee is deducted to avoid charges or issues due to late payments.
The details of each offer are usually specified in the offer description. If any additional fees apply, you will be informed before signing the contract. Our company guarantees that the price will remain unchanged throughout the entire contract period.
Due to the variety of offer details, we recommend contacting us directly to check the possibility of making the desired changes.
You can reach our Customer Service Center at 0049 30 76767089 for detailed information, or visit one of our branches in Berlin directly to receive comprehensive support from our experienced staff.
You can use the offer throughout Germany without being personally present in Berlin. Our company provides the option to submit the application completely online. All you need to do is fill out the online form and upload the required documents. Our specialist team will review your information, contact you, confirm the application, and send you the final details.
The price per kilowatt-hour varies by region, as distribution and operating costs differ. Our staff can provide you with the exact price for your region—either by phone or during a visit to one of our branches.
We offer a variety of benefits and services to provide our customers with a comfortable and special experience. These include:
Competitive prices for all customer groups
Price guarantee throughout the entire contract period to avoid unexpected increases
Occasional gifts or special promotions
Excellent customer service that supports you at every step—from registration to managing your energy consumption
The required documents depend on the type of residence:
New residence: Photo and meter number of the electricity or gas meter, so that the connection can be correctly activated and assigned to your property.
Existing residence: The latest electricity or gas bill in your name or in the name of the current owner, to confirm the consumption data and assign it to your contract.
Our opening hours are from 9:00 AM to 6:00 PM. You can also reach us by phone at 01797036658. Of course, you can visit one of our branches—our staff are always available there to provide advice and support.